End-User Technologies

Customer Service Focused

We aim to be the translators of technology within your school by providing you with face-to-face support and aiding you with all of your technological needs. Regardless of what technology you are using in the classroom, we are here to make it function seamlessly. From start-up to break-fix support, we service your devices however you need us to. 

If you are ready to venture into new technology or simply want your current devices to work like new, we are your source for technical support. Whether you need help with security, reliability or connectivity, our skilled technicians are only a ticket or phone call away. We are here to make sure that your devices work as they should and how you need them to.
 
With End-User Technologies, you can expect to see skilled technicians at your location whenever you need them. And while we have one of the largest K-12 IT staffs in Ohio, we will scale our teams to fit your needs and budget. Our services are only a ticket away.

Service Includes:
  • Professional and experienced technicians from your community
  • Expertise in Chrome, Mac, PC, Linux and more
  • High-quality face-to-face and remote customer service
  • Quick turn around time on service tickets 
  • Seamless integration into new technology 

 

Customer Support Services

Let your experts focus on creating, designing, and updating software. We can manage all inbound support needs with our new state of the art call center. Our technicians, trained to your company standards, will capture customer information and manage ticket lifecycle, ensuring customer service, satisfaction and creating a complete customer response loop for your organization.
 
Stick to what you do best. We'll do the rest.
 
Service Features:
  • 24/7 support capabilities
  • Phone, web, and email support
  • U.S. based support
  • Flexible hours of support
  • Services scaleable to your budget
  • Professional training available to meet your company's needs
  • Ticketing system to track frequent issues and trends
  • Multiple time zone support
  • Scalable team depending on needs
  • Government regulations including HIPAA and SSAE
  • Public sector company standards

Scott Mertel, Team Lead, Akron Region

Scott Mertel started with Epiphany Management Group in September of 2015 as a tier I field technician. He was later promoted to tier II and then to Team Lead shortly after. Scott’s team is responsible for supporting 10 school districts in Akron, Aurora and Warren. He is responsible for prioritizing and assigning tickets to his team, managing accounts and client needs, along with spearheading team lead training and collaboration. Prior to joining the Epiphany team, Scott served with the US Army 3rd Brigade Combat Team, 1st Infantry Division. Scott also studied Law Enforcement at the University of Akron along with Cyber Security and Computer Forensics at Stark State. Scott’s two main passions are education and computers. He loves learning about software and components and building and testing new computers and equipment to gain a better understanding of them and how he can implement them in the classrooms to better assist the staff in the education of their students.
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